So this is a tool that has gone through a few versions and now they’ve finally made it publicly available for consumption. I have to say it’s pretty cool. ALOT of thought and work went into developing this nifty deal.
I highly recommend running this tool whenever there’s an issue related to EV and OWA and before deploying the EV OWA extensions for the first time. Download it HERE
It generates a cool HTML report in your browser immediately after it runs so you don’t have to track down a log file…
If you still can’t resolve the issue after reviewing the report, then enable logging in the WEB.CONFIG file. You’ll find this file on the CAS server here: \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\
The setting is: <add key=”EnterpriseVault_LogEnabled” value=”true”/>
Once you enable logging, reproduce the issue.
The log file will be located here: “C:\Program Files\Enterprise Vault\OWA 2007\logs”
Open the log and look for “exception”. In most cases, you’ll find the exact error and you can then perform google searches or use the Symantec support site. There are plenty of articles talking about different scenarios and most likely you’ll find a solution.